![]() While the obvious choice would be to displace an existing app, reality is that there needs to be a period of coexistence.įor example, businesses using Webex devices to facilitate in-office meetings may have instances of Zoom where home workers adopted an app of their own choosing. With the likelihood of Zoom’s user base increasing for video and phone, the adoption of Zoom Team Chat is a safe assumption. We are talking about a potential market of 2.1 billion workers that also needs to be connected.” “Zoom must extend its experience to non-knowledge workers. But, the willingness to spend $15 billion is a clear sign of future growth for the collaboration leader.Īlaa Saayed, ICT Industry Director at Frost and Sullivan, also points out a huge segment of the market mostly untapped by vendors at the moment. Zoom has already signaled its intent to enter the contact center market with a failed acquisition of Five9. The infographic below depicts the monumental growth Zoom has experienced through 20. Likewise, Zoom Events and Zoom Rooms have received considerable engineering support and launch efforts to compete with Webex and online native event platforms. To compete with platforms like Slack and Microsoft Teams, this will be a key area of focus in the future. Outside of core use, Zoom also announced its $100 million Zoom Apps Fund. This includes over half of the Fortune 500. In fact, half a million businesses choose Zoom. A sure sign that Zoom is not a pandemic play but a solution for the future. Video conferencing usage remained high throughout 2021, despite vaccination rates at an all-time high. At Zoomtopia in September 2021, the two-millionth seat was announced. Zoom statisticsĪt the beginning of 2021, Zoom announced it had sold over one million Zoom Phone seats-its proprietary UCaaS solution. ![]() Now established as a leader in video, meetings, and phone, Zoom has become an all-around collaboration solution. It would be unwise to start any look back or forward without Zoom at the forefront.ĭuring 20, Eric Yuan’s Zoom became a household name. It is a subset of collaboration apps as a whole.įor each vendor, we highlight their current state and predict the future state. One instant learning is that workplace messaging is no longer a category. In this version of the Workplace Messaging Report, we drill into facts and figures available in the public domain and provided independently by each collaboration leader. While this data proved correct for a moment in time, nobody could predict the explosion of video conferencing and its associated collaboration and messaging capabilities. In 2019, we created the Workplace Messaging Report, interviewing 200+ IT admins to get their take on workplace messaging app usage. What looked like an emerging industry set to be dominated by Slack, Atlassian Stride, and Skype for Business now looks completely different. The workplace messaging environment has changed 100 times over since we launched the first version of Mio (then Message.io).
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